ATF: FAILURE: Unable to set field 'comments' to value

Rockit
Kilo Contributor

‎12-06-2018 08:58 AM

In ServiceNow, Kingston Version, Using ATF, In "Set Field Values" Step, I am not able to set "Comments" field, which is of "Journal Input" Data Type. When I try running ATF/ATC, then it gives the below error/exception, actually in my workflow using ATF I want to simulate "Rejection" step and then need to enter mandatory comments in "Comments" field in form:

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Successfully set field 'state' to value 'rejected'
FAILURE: Unable to set field 'comments' to value 'Rejected due to some info missing.'. Field 'comments' is not editable. See screenshot.

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Please let me know the solution/work around for that. Thanks!

 

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Joni5
Tera Expert

‎12-07-2018 07:07 AM

If you manually follow all steps in the ATF can you modify the comments at that point? As a non admin/the person the ATF impersonates.

This sounds like there is something blocking editing the comments, so perhaps moving state to rejected makes comments uneditable for the end user.

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Rockit
Kilo Contributor

‎12-11-2018 11:30 AM

Joni,

Ya, I can manually enter the Comments, using workflow, as same user that I impersonate using ATF/ATC.

But that Comments field is not "String" field, but "Journal Input" field of Service Now. That seems to be bug with service now.

As that field becomes non-editable with ATF, what you suggest?

 

 

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