ATF - Hung on Submit a Form (SP)

[Steve42]

I have a Test I'm trying to create that simply impersonates a user, then opens a Catalog Item and submits the form.

All is working fine up until I get to Submit a Form(SP) then it hangs.  I think I'm doing everything correctly by selecting

Here is a screen shot of the Steps
The results I'm getting are as follows (It just sits there). 

II have to cancel the process because it never completes but can manually do the test with no problems at all.

[Gary59]

Hi Steve, 

It looks like you are using the 'Submit a Form (SP)' step to order a catalog item. Try using the 'Order a Catalog Item (SP)' step instead which is under the 'Service Catalog in Service Portal' tab of test steps. 

Let me know if that makes it pass!

[Steve42]

Gary, It got past the part it was hanging on.  however the test fails. (following the manual steps do not fail).  It states Summary: FAILURE: Validations failed.  Failed to Order Item.  Any thoughts?

Definitely closer, it's not hanging anymore

[Gary59 · Accepted solution]

Steve, have you tried setting the timeout on the submit test step to something like 10 seconds? I ran into an issue where the submit step was failing because it timed out after 0 seconds. You may need to configure the form layout to edit it.

[Steve42]

Gary, thank you so much would not have thought of that.  I'll fine that away for future usage.

Thank you again.

[Gary59]

No problem. Glad I was able to help!