ATF : Problem Task must be visible
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3 hours ago - last edited 2 hours ago
The requirement is : When I submit the Problem ticket.
Problem Task "RCA" must be visible and it's priority must be same as "Problem" ticket. How this field check can be done?
End date is :24 days from now--How this check can be achieved?
Can someone please help on this!
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3 hours ago
what did you start with and where are you stuck?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 hours ago
I have created Problem Record; these are the next
Steps I need to achieve:
1.Wanna check RCA Problem Task must be created.
2.Wanna validate "Priority" of Problem task must be same as Problem Ticket
3. Wanna validate "End Date" field in the Problem Task must be 24 days from now(means today)
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2 hours ago
@Sruthi_2511 - Can you share the test script you have created and where are you stuck
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2 hours ago - last edited 2 hours ago
When I tried using related list visibility check it fails.
I'm stuck where, I need to check for the Problem task "RCA" is created and
Where I need to validate "Priority" of the Problem Task must be same Problem ticket