The Zurich release has arrived! Interested in new features and functionalities? Click here for more

ATF : Problem Task must be visible

Sruthi_2511
Tera Contributor

The requirement is : When I submit the Problem ticket.

Problem Task "RCA" must be visible and it's priority must be same as "Problem"  ticket.  How this field check can be done?

End date is :24 days from now--How this check can be achieved?

 

Can someone please help on this!

4 REPLIES 4

Ankur Bawiskar
Tera Patron
Tera Patron

@Sruthi_2511 

what did you start with and where are you stuck?

If my response helped please mark it correct and close the thread so that it benefits future readers.

 

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

I have created Problem Record; these are the next

Steps I need to achieve:

1.Wanna check RCA Problem Task must be created.

2.Wanna validate "Priority" of Problem task must be same as Problem Ticket

3. Wanna validate "End Date" field in the Problem Task must be 24 days from now(means today)

Sardash
Mega Guru

@Sruthi_2511  - Can you share the test script you have created and where are you stuck

Sruthi_2511_0-1758284995544.png

When I tried using related list visibility check it fails. 

I'm stuck where, I need to check for the Problem task  "RCA" is created and 

Where I need to validate "Priority"  of the Problem Task must be same Problem ticket