ATF Question: How to open Existing record in SOW

Sruthi_2511 · 10 hours ago

It's opening in Platform view.I need to open in SOW . How this can be done?

Dr Atul G- LNG · 10 hours ago

Did you get any option at the bottom to select the interface — like Native or SOW?

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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View solution in original post

Dr Atul G- LNG · 10 hours ago

Did you get any option at the bottom to select the interface — like Native or SOW?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Ankur Bawiskar · 10 hours ago

@Sruthi_2511

the OOTB "Open an Existing Record" step has option in which view you should open.

Did you select that?

Once you select that then please share what's the next challenge?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader