ATF - "Open a Record Producer (SP)" not behaving as expected

[Shane Butler]

Hi Guys,

Have an issue that's been annoying me for a while. We are looking to increase the volume of Automated Tests we have within the platform however we are experiencing an issue with using the "Open a Record Producer (SP)" activity.

I have an ATF case with 2 steps:

• Impersonate User: ITIL User (I know the best practice here is to create a new user - just doing this for testing and replicating the issue)
• Open a Record Producer: <Record Producer>

When this ATF case actually runs in the Client Runner - once it gets to the Open a Recorder Producer (SP) activity the client runner appears to be redirected to our Service Portal. I can see in the URL there are still references to AFT and the like.

Any ideas how I can troubleshoot this behaviour?

Kind Regards,

Shane

[Ankur Bawiskar]

Hi,

So any client script on the form is opening new tab etc

possibly that is blocking the ATF to run

ATF won't detect these Javascript pop-up such as Alert, Prompt, Confirm box

Regards
Ankur

[Shane Butler · Accepted solution]

Hi Ankur,

Thanks for getting back to me.

Ended up logging a Support case with ServiceNow. Turns out we have some customisation in our instance which support have pointed us in the right direction of.

Thanks again for your support and suggestions!

Kind Regards,
Shane

[Ankur Bawiskar]

@Shane Butler 

Thank you for the update.

Did you accidentally marked your own response as correct?

Would you mind marking my response as correct as I pointed you in the direction of checking any client script for blocking this?

Regards
Ankur