ATF: "Request More Information" UI Action Sends Email in UI but Not During ATF Execution

[Sachin G K1]

Hi All,

I’m currently working on an Automated Test Framework (ATF) test for a Policy Exception record. When a user clicks the "Request More Information" UI action manually, an email notification is correctly triggered and sent to the requester.

However, when the same action is performed as part of an ATF test, no email record is created in the sys_email table, which subsequently causes the next test step—validating the outbound email—to fail.

Requesting for help here.

Thanks in Advance,

Sachin

[Sachin G K1]

yes ankur

[Ankur Bawiskar]

@Sachin G K1 

did you give some timeout for that step sufficient enough?

[Sachin G K1]

@Ankur Bawiskar 

As you can see in below screenshot, i have given 40sec timeout to record query step, however now i added another step above it to provide sleep of 30sec.but still getting same error

[Ankur Bawiskar]

@Sachin G K1 

the link I shared has solution which worked, but you will have to debug it further

what's written in Run Server side script step?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Sachin G K1]

Hi @Ankur Bawiskar ,

I removed query record and server script, and added validate outbound email step, with condition as below and it worked:

Later i added another condition as below and it failed:

Note: Subject is correct

Note: there are 2 notifications that will be sent first one is when PE is assigned and second one is when ui action is clicked which has subject starts with "More information is needed for policy exception"

My assumptions: Validate Outbound email is returning success for the first notification and i think second notification is not getting triggered thereby its getting failed when i inserted second condition