ATF Risk assessment step

[Ashley45]

i'm trying to fill out the risk assessment from a normal change. Once i click risk assessment it opens the form and the i tried using a 'set components values' step to set the response for each question but i get an error that it was unable to set the component and component not found

Error:

Test Step(s):

Assessment form:

[Brian Lancaster · Accepted solution]

You have to do this with a custom Server Side Test step.

https://www.servicenow.com/community/developer-articles/how-to-atf-server-side-script-step-for-chang...

This example is using the out of the box question so you will need to modify it slightly. 

[Ashley45]

Is this a limitation? I can get to the form see all the questions and answers, find the component values but it has a problem selecting them when the test in ran?

[Brian Lancaster]

Yes this is a limitation on in AFT. The work around is to create your own Server side test step.

[SR2560]

Hi Brian,

I attempted to use the ATF Server-Side Script Step for Change Risk Assessment, but it failed due to an error message stating "Failed to calculate risk". I am unclear about the cause of this issue. Additionally, I did not find the metric type sys_ids in the change_risk_asmt table.

Furthermore, although I successfully populated some fields using Set Component Values (Custom UI), I am unable to populate the following three fields.

Does this affect the Externally Facing Systems?
Is there a redundancy plan in place?
Will this change require a Planned Outage?

Here is my script:

Description generation script:

function generateDescription() {//Note that you will need to update all imputs to the name of your imputs if they are different then the mones listed below.

    // the global variable 'step' represents the current glide record

    var description = "Set Risk Assessment for " + step.inputs.u_record.getDisplayValue() + "\n";

    // your code here

    description += "With the following Values: \n\n";

    description += "Does the change affect a critical CI or Business service?: " + step.inputs.u_ci_business_service.getDisplayValue() + "\n";

    description += "Does this affect the Externally Facing Systems?: " + step.inputs.u_grid_system.getDisplayValue() + "\n";

    description += "How Complex is the Change (where complexity is a function of number of impacted Cis, number of tasks involved, number of teams involved)?: " + step.inputs.u_complexity_of_change.getDisplayValue() + "\n";

    description += "How difficult is the change to back out or revert?: " + step.inputs.u_difficult_to_revert.getDisplayValue() + "\n";

    description += "Is there a redundancy plan in place?: " + step.inputs.u_redundancy_plan.getDisplayValue() + "\n";

    description += "How difficult is it to verify the change was successful?: " + step.inputs.u_verification_change.getDisplayValue() + "\n";

    description += "Will this change require a Planned Outage?: " + step.inputs.u_planned_outage.getDisplayValue() + "\n";

    return description;

}

 generateDescription();

Step execution script:

(function executeStep(inputs, outputs, stepResult, timeout) {

    //set variables for all change inputs

    var changeID = inputs.u_record.toString();

    var bis_svc = inputs.u_ci_business_service;

    var complex = inputs.u_complexity_of_change;

    var dificult = inputs.u_difficult_to_revert;

    var redundancy = inputs.u_redundancy_plan;

    var verify = inputs.u_verification_change;

    var grid = inputs.u_externally_system;

    var planned = inputs.u_u_planned_outage;

    var justCreatedGR = new GlideRecord('change_request');

    if (justCreatedGR.get(changeID)) {//get change record to pull fields o who will take they survey.

        //create assessment

        var metricType = '8c3a2c44d7211100158ba6859e6103fe'; //sys_id of the metric type you can find in change_risk_asmt table

        var assessmentDetails = new global.ChangeRiskAsmtSNC()._createAsmt(metricType, justCreatedGR.sys_id, justCreatedGR.assigned_to);

        var asmtInstanceSysId = assessmentDetails; //survey sys_id

        //set response in assessment questions

        var setResponse = new GlideRecord('asmt_assessment_instance_question');

        setResponse.addQuery('instance', asmtInstanceSysId);

        setResponse.query();

        while (setResponse.next()) { //set assessment answers

            if (setResponse.metric.name == 'How Complex is the Change (where complexity is a function of number of impacted Cis, number of tasks involved, number of teams involved)?') {

                setResponse.value = complex;

            } else if (setResponse.metric.name == 'How difficult is the change to back out or revert?') {

                setResponse.value = easy;

            } else if (setResponse.metric.name == 'How difficult is it to verify the change was successful?') {

                setResponse.value = easy;

            } else if (setResponse.metric.name == 'Does this affect the Externally Facing Systems?') {

                setResponse.value = yes;

            } else if (setResponse.metric.name == 'Will this change require a Planned Outage?') {

                setResponse.value = no;

            } else if (setResponse.metric.name == 'Is there a redundancy plan in place?') {

                setResponse.value = yes;

            } else if (setResponse.metric.name == 'Does the change affect a critical CI or Business service?') {

                setResponse.value = bis_svc;

            } else {

                setResponse.value = critical;

            }

            setResponse.update();

        }

        //set assessment to complete and link to task id

        var justUpdatedInst = new GlideRecord('asmt_assessment_instance');

        if (justUpdatedInst.get(asmtInstanceSysId)) {

            justUpdatedInst.state = "complete";

            justUpdatedInst.task_id = changeID;

            justUpdatedInst.update();

        }

        //calculate assessment result and update change record with calculated risk

        var calculatedRisk = new global.RiskCalculator(justCreatedGR).evaluateRiskImpact();

        if (calculatedRisk.riskEvaluation.risk.value == 4 || calculatedRisk.riskEvaluation.risk.value == 3 ||

            calculatedRisk.riskEvaluation.risk.value == 2) {//Check is asessment returned one of the expected values

            stepResult.setOutputMessage("calculatedRisk.risk " + calculatedRisk.riskEvaluation.risk.value);

            justCreatedGR.risk = calculatedRisk.riskEvaluation.risk.value;

            justCreatedGR.update();

        }

        stepResult.setSuccess();//successful test

        return;

    } else {

        stepResult.setOutputMessage("Failed to calculate risk");

        stepResult.setFailed(); // fail the step

    }

}(inputs, outputs, stepResult, timeout));