ATF - submit form step just hangs

[anonuser]

Hi there,

I am trying to configure an ATF test to open, fill out, and submit a Service Portal form - but I am running into issues with the last step (submitting the form). When I perform these steps manually, it works perfectly fine, but in the ATF test it hangs after clicking 'Submit' and eventually times out.

Under the ATF test results I just see this error message: The test timed out because the max execution time (600 seconds) was reached. Please refer to the attached files for more details.

Would really appreciate some help on this, thank you in advance!

[Kieran Anson]

Hey,

Have you tried debugging your ATF and run the ATF locally? During debugging you can go step by step and then review your browser devtools console to see if any errors are occuring. There may be a client script (as an example) that isn't working as expected under ATFs restrictions

https://developer.servicenow.com/dev.do#!/learn/courses/xanadu/app_store_learnv2_atf_xanadu_automate...

https://www.servicenow.com/docs/bundle/yokohama-application-development/page/administer/auto-test-fr... 

[anonuser]

Hi Kieran,

Thanks for your response!

I have tried using the debug feature before but haven't checked the devtools console yet. I just tried it out and noticed these warnings show up - it looks like the Submit UI action can't be found for some reason?

[Kieran Anson]

Thanks for confirming,

I'd switch over to using the correct steps for service catalogue. 

For example, use Set Variable Values (SP) rather than Set Field Value (SP). They have some inter-compatability but it's not full.

Additionally, use 'Submit Record Producer (SP)' to submit the form. or 'Order a Catalog Item (SP)' for a non-record producer

[anonuser]

Thank you for your advice Kieran, I have switched over to using Set Variable Values (SP) and Submit Record Producer (SP) and it appears to be working now!

Following that step, do you know how I can retrieve the record number so I can check that it exists/was created correctly?