Atlassian Jira Integrations Common in developer instance?
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06-29-2025 05:31 PM - edited 06-29-2025 05:48 PM
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06-29-2025 05:56 PM
Hi @scottl
looks like the dependent plugin sn_jira_int is a store application
it's not available for PDIs(may be try to install in your organization's one of sanbox instances )
there is a YouTube playlist on this though
https://www.youtube.com/watch?v=V4kJTb2jwXs&list=PLqU_zPknanataAu4hK7NlJLBDHmgwvl3h
Please mark my answer as helpful/correct if it resolves your query.
Regards,
Chaitanya
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06-29-2025 06:17 PM - edited 06-29-2025 06:21 PM
In his original install walkthrough video, it was once available to be installed.
https://youtu.be/37iJjKz94Qw?si=4Oe7oMZAMND3rBcf&t=160
Seems like SN has locked people out from that ability now. Prob. because SN actually has some competition, with 3rd parties creating better products/apps for JIRA sync'ing, so SN locked everyone out to try to protect their own product.
Disappointing, but not surprising I suppose, as SN continues to strangle it's own product by implementing even more restrictions, for greater profit.
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06-29-2025 06:29 PM
Hi @scottl ,
Yeah could be after all this is one most implemented integrations
Please mark my answer as helpful/correct if it resolves your query.
Regards,
Chaitanya
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07-25-2025 10:40 PM
Hi @scottl, I'm the community manager at Exalate.
Great question. The plugin was previously installable directly on ServiceNow developer instances. However, it appears that it's no longer available for activation in personal dev instances.
While it’s understandable that some of these changes can feel limiting, there are still several ways to test and implement integrations depending on your environment type and requirements. For example, tools like Exalate offer more customizable and bi-directional integrations between Jira and ServiceNow (and it's not limited by these plugin restrictions).