Attach a manager approval to catalog item

anubhavkapoor76
ServiceNow Employee
ServiceNow Employee

Hi all catalog experts,

I want to attach a manager approval process to some OOB catalog Items. Is there a simple way to configure that or do i need to create a small workflow and attach it to every catalog item?

Please advice.

1 ACCEPTED SOLUTION

asifnoor
Kilo Patron

Just create a duplicate of RITM workflow and in that attach conditions

item is one of <mention your catalog items>

and then in that add manager approval activity.

Mark the comment as a correct anwer and helpful if it helps.

View solution in original post

6 REPLIES 6

Pradyumna Das
Tera Expert

Dear Anubhav,

You can create a flow designer which is more flexible and faster then workflow. It will consume less efforts also.  

Thanks. Do we have any OOB small workflow to attach? I see something sas Approval Type Definitions under Item designer

 

find_real_file.png

asifnoor
Kilo Patron

Just create a duplicate of RITM workflow and in that attach conditions

item is one of <mention your catalog items>

and then in that add manager approval activity.

Mark the comment as a correct anwer and helpful if it helps.

Sure will try that and post here.