Attach kb tab not appearing out on the incident ticket when using API

[chercm]

when i try to use this patch command to update inc ticket  : 

{"work_notes": "[code]<a title='Warranty coverage details for SCI and DeSc computers' href='kb_view.do?sys_kb_id=e31486b5474321009db4b5b08b9a7164' >KB0000010 : Warranty coverage details for SCI and DeSC computers</a>[/code]"}

the tab for attached knowledge article does not come out : 

[Tai Vu · Accepted solution]

Hi @chercm 

You can try the Table API. Let's put the table name as "m2m_kb_task" and the body with the task and knowledge sys_id, it should work.

Sample below.

POST https://<instance_name>/api/now/table/m2m_kb_task

 Body

{
    "task": "<task_sys_id>",
    "kb_knowledge": "<knowledge_article_sys_id>"
}

Cheers,

Tai Vu

[Maik Skoddow]

Hi @chercm 

just adding work notes to a record will not trigger any further actions in ServiceNow.

Instead, if you want to see the referenced knowledge article in the related list "Attached Knowledge" you also have to add a record to the m2m table "m2m_kb_task".

Maik

[chercm]

@Maik Skoddow  i managed to get the kb article attached after removing [code]

{"work_notes": "<a title='Warranty coverage details for SCI and DeSc computers' href='kb_view.do?sys_kb_id=e31486b5474321009db4b5b08b9a7164' >KB0000010 : Warranty coverage details for SCI and DeSC computers</a>"} 

 but it is appearing as not with the URL on it .

[chercm]

@Maik Skoddow  i managed to get the kb article attached after removing [code]

{"work_notes": "<a title='Warranty coverage details for SCI and DeSc computers' href='kb_view.do?sys_kb_id=e31486b5474321009db4b5b08b9a7164' >KB0000010 : Warranty coverage details for SCI and DeSC computers</a>"} 

 but it is appearing as not with the URL on it .

to add to : m2m_kb_task table how can i do that using API ? 

is this possible ? 

var kbGR = new GlideRecord('kb_knowledge'); if (kbGR.get('number', 'KB0010023')) { // replace 'KB0010023' with the number of your KB article var incidentGR = new GlideRecord('incident'); if (incidentGR.get('number', 'INC0010023')) { // replace 'INC0010023' with the number of your incident incidentGR.kb_knowledge = kbGR.sys_id; incidentGR.update(); } }

[Tai Vu · Accepted solution]

Hi @chercm 

You can try the Table API. Let's put the table name as "m2m_kb_task" and the body with the task and knowledge sys_id, it should work.

Sample below.

POST https://<instance_name>/api/now/table/m2m_kb_task

 Body

{
    "task": "<task_sys_id>",
    "kb_knowledge": "<knowledge_article_sys_id>"
}

Cheers,

Tai Vu