Attach kb tab not appearing out on the incident ticket when using API

[chercm]

when i try to use this patch command to update inc ticket  : 

{"work_notes": "[code]<a title='Warranty coverage details for SCI and DeSc computers' href='kb_view.do?sys_kb_id=e31486b5474321009db4b5b08b9a7164' >KB0000010 : Warranty coverage details for SCI and DeSC computers</a>[/code]"}

the tab for attached knowledge article does not come out : 

[Tai Vu · Accepted solution]

Hi @chercm 

You can try the Table API. Let's put the table name as "m2m_kb_task" and the body with the task and knowledge sys_id, it should work.

Sample below.

POST https://<instance_name>/api/now/table/m2m_kb_task

 Body

{
    "task": "<task_sys_id>",
    "kb_knowledge": "<knowledge_article_sys_id>"
}

Cheers,

Tai Vu

[chercm]

@Timi can i check how can i get the task information ?

[chercm]

@Tai Vu can i check how to get the task id ?

i do not see any mentioned of any incident sysid number. 

[Tai Vu · Accepted solution]

Hi @chercm 

Yes the task_sys_id above is the record sys_id. There's a couple of ways that you can retrieve the record sys_id.

If you're using scripting with GlideRecord query, you can dotwalk sys_id or use the API getUniqueValue().

Also, in the Request Body at the task attribute, you can enter the Incident Number. It should work as well.

Cheers,

Tai Vu