Attach user instructions PDF file with email notification

[Rahul Singh6]

Hi all, I am writing a user creation notification in ServiceNow where a user is created in Azure AD via Service Catalog / REST using integrationHub Microsoft Azure AD Spoke. Now, after creating the user, I need to send an email to the user informing about the instructions to proceed. 

I am wondering how can I attach a static PDF file to the email notifications and where do I store this PDF file (a user instruction guide)?

Appreciate your help! 

[Maik Skoddow · Accepted solution]

Hi

basically ServiceNow would copy attachments from source record to the generated email. In your case you will need any central storage for your PDF. I recommend writing an knowledge article and link that article in your email. If you still want to send an email with attachment you can store that PDF at the knowledge article. But then you need additional code to copy the attachment from knowledge article to the genrated email, for example with a Business Rule.

Maik

[Rahul Singh6]

Thanks Maik. A KB attachment option is what I was looking for. It worked!