Attachement download link in service now don't redirect to attachment just down load attachment.

[keshav77]

Hi All,

I am trying to create a Link that just download attachment but don't redirect to the attachment.

I am using this under catalog item with label variable,  Currently when we click the link it ask to leave the page and then attachment get downloaded but i don't want that pop-up to appear it just get downloaded.

In this way I am passing the attachment url - 

https://<instance_name>.service-now.com/sys_attachment.do?sys_id=<attachment_sys_id>

to create link but this is showing a pop up also.

what will be the correct way then

[PraveenkumaM]

@keshav77 

Hope you are doing well.

If you can try the same attachment URL with HTML variable's default value and make the variable read only, I think it should work.

Regards,

Praveen

[keshav77]

what should be the reason it is not working with label variable only work html variable? 

[keshav77]

@Ankur Bawiskar  can you help in this