How to give link in alert box using client script in service portal

[Nisha28]

Hello,

I have requirement if someone select incident from service portal and if the  escalation count on that  incident increase more than one then it should show a alert box that "incident is already escalated please click  here to know more about it ".

I have written a script include and calling that from client script to know the escalation count and showing that in alert it is coming correct but how to bring the link in it i am not getting .I have written the below code but it is taking complete text itself not coming as link.

var link1 = 'incident.do?sys_id='+newValue;
var link = '<a href = "'+ link1 +'"> </a>';
alert("Your Incident is already escalated and  If you want to know more ,please click" + link);
}

[Ankur Bawiskar]

Hi Nisha,

You cannot using the alert()

You can use sweet alert

Anyone Successfully Using Sweetalert 2 with ServiceNow?

Try these links

1. Display URL link in the alert onChange

2. Please help me to display an Http:// url in the alert in client script

3. https://www.servicenowguru.com/system-ui/glidedialogwindow-advanced-popups-ui-pages/

Regards
Ankur

[Nisha28]

Hello Ankur,

Thanks for replying,

I tried the first option.

but by using location.herf it is remaining in the same page, i want it should go  to this "'incident.do?sys_id='+newValue;" 

How to achieve this 

 

[Ankur Bawiskar]

Hi,

please share the script you are using and on which table the client script is written

Regards
Ankur

[Nisha28]

Hello Ankur,

on change Client script is written on catalog item.

var location = 'incident.do?sys_id='+newValue;

//var link = '<a href = "'+ link1 +'"> </a>';

g_form.addInfoMessage("Your Incident is already escalated  If you want to know more ,please click" + "<a href='"+location.href+"'>"+location.href+"</a>");
}