Attaching files to additional comments

[Dubz]

Does anyone know if it's possible to attach files to additional comments?

I've had a go at making the additional comments field HTML which is cool but, whilst i can attach links, images and videos, i can't attach excel or word files. I can attach these files using the email function but i was hoping to be able to do it directly from additional comments.

[Alikutty A · Accepted solution]

Hi David,

This can be done but using HTML codes like you did for images etc. I am not sure if you are trying to directly attach files using a paper clip on comments. The file need to be in a URL location and you can add this code on the comments fields. Try adding this once and let me know.

[code]<a href="https://instance_name.service-now.com/sys_attachment.do?sys_id=sys_id"> My Doc </a>[/code]

Replace instance_name with your instance

Replace sys_id with the sys_id of attachment record.

Thanks

Please Hit like, Helpful or Correct depending on the impact of the response

[Dubz]

Thanks for your reply Alikutty, it doesn't look like this is going to be viable for us. We're just going to stick with using the email feature when we need to send attachments.