Attachment did not pass security scan? How to check Attachment security?

VIKAS45
Tera Guru

Attachment did not pass security scan? How to check Attachment security?

5 REPLIES 5

Maik Skoddow
Tera Patron
Tera Patron

Hi @VIKAS45 

which kind of security scan are you referring to? Please share more information, context and screenshots.

Maik

sourav1999
Mega Guru


Sure, ServiceNow provides an attachment security feature that scans all attachments for potential security threats. Here are the steps to check attachment security:

1. Navigate to System Properties > Security.
2. Look for the property named "glide.attachment.secure" and set it to true. This enables the security checks for attachments.
3. ServiceNow will now scan all attachments for potential security threats. If an attachment is found to be potentially harmful, it will be blocked and a warning message will be displayed.
4. You can also customize the types of files that are considered safe. Navigate to System Properties > Security.
5. Look for the property named "glide.attachment.extension_blacklist". Here you can specify the file extensions that should be considered unsafe.
6. If you want to allow certain file types that are normally blocked, you can use the "glide.attachment.extension_whitelist" property.

 

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Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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