Developer

UI Policy, does Visible work with Dotwalked fields?

I have a UI policy running with these following actions: You'll notice that the field names are dot walked fields and we are trying to render them invisible in a specific scenario. Except that we cannot. We can render them read-only, but not invisi...

Question

Resolved! Translation of Table Label, where is it done?

Our client is a bilingual client that wants to use both languages in the ServiceNow Environment. However, due to language conventions in the country in question, most translations in the table names are incorrect and require a change to the table la...

Question

Resolved! Platform Analytics set Dashboard as Homepage in Australia

Good morning, I just created a new data visualization for a user and would like to make it their homepage. I don't see how to do that. I did find that a system property "glide.next_experience.user_selected_landing_page_enabled" needed to be created...

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Resolved! flow designer if statement returning false when condition is actually true....

Hi Team I have a frustrating issue here. I am working on a flow to check manager financial delegation and iterate through user records until doa is sufficient. I've set it up so that it- looks up requested for user's manager- adds the manager record...

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Update Incident Record - Assignment Group

Using Workflow Studio to build auto assignment for incidents. I am not able to pass the data pills from the Trigger Record: (Assignment group [Record]), (Assignment group [Sys ID]), or the (Assignment group [Name]), to the Assignment group field of ...

Question

Resolved! Interaction tab

Good morning,I have added the interaction related list to incidents, requests and RITMS but they tab is not showing up. If I attach an interaction thru the interaction_task then the tab shows up. How do I make the tab show on the forms even if its ...

Question

Requirement: Control info message visibility time in Incident form (Native, CSM, SOW)

Hi Everyone I have a requirement to display an info message on the Incident form. I display the info message through the business rule. Is it possible to control how long the message remains visible? When the condition is met and the info message is ...

Question

How to change Donut data visualization groups when doing a group by?

Hi,I made a Dashboard and inserted a Semi donut type of element, selected the Task SLA table and grouped by Business elapsed timeMy goal is to have a semi donut which shows data grouped in groups defined by me (e.g. from 0 to 2 days) instead of the "...

Question

Create Catalog task after 30 days from the selected date in variable

Hi All, I have to create the Catalog task after 30 days from the selected date in the variable. for example, If I select today's date in the variable and the catalog task should create after 30 days. (i.e, on July 24th).var termDate = current.variabl...

Question

Resolved! Unable to create AI Search Indexed Source for Business Application table

I have a requirement to configure AI Search on our Employee Center portal so that Business Applications are searchable. I am trying to create an Indexed Source record (ais_datasource) on the Business Application table (cmdb_ci_business_app) however t...

Question

Inquiry: Tentative ServiceNow Brazil Release Date

Hi Experts, I’ve recently heard some rumors regarding potential changes to the ServiceNow release schedule for this year and wanted to check if anyone from the ServiceNow Release or Sales teams can confirm the details. The rumors I’ve heard are:March...

Question

How to add a skill in the Now Assist platform by default -like topic

Hi, How to add a skill to the Now Assist platform by default (like a topic). When we deploy a skill to the Now Assist panel, it should work based on user input. I want to know how to add it so it appears by default, like “Get Help,” in the Now Assist...

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SN Nerds guide to Creating Custom Fulfilment Step Types with inputs for Catalog Builder

Catalog Builder comes with three fulfilment step types that can be used to create your own fulfilment process in a low-code workspace. Fulfilment steps covering basic use cases It is possible to create new fulfilment step types to exten...

Article

Script Your Way to Smarter Recommended Actions in ServiceNow

Looking to make your ServiceNow Recommended Actions more dynamic and context-aware? Scripted resource generators give developers the power to return tailored recommendations by executing custom Script Includes. By implementing the ScriptingGeneratorF...

Article
Scripting and Coding

Where to check who have access to service operation workspace, one we open the instance?

I want to check who all have access to Service Operation Workspace, once the instance is opened.Is there any user criteria/role/Audience defined?I have highlighted in below SS

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