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‎09-17-2023 08:49 PM

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‎09-18-2023 01:47 AM
Even if you could modify this page, (which you can't), you should never modify this kind of platform wide core features.
Help others to find a correct solution by marking the appropriate response as accepted solution and helpful.
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‎09-18-2023 01:26 AM
okay
So once user adds file it will and should redirect to the record itself
the screen might be moving to some other page because user might have visited Welcome page just before adding the file
Did you check the actual use-case?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎09-18-2023 01:33 AM
Because of the Custom URL, the same phenomenon occurs for other ui actions that perform the update operation.
Is there an ui page that shows the Choose an attachment file screen?
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‎09-18-2023 01:36 AM
that's OOB behavior
You should train the users for this.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎09-18-2023 01:38 AM

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‎09-18-2023 01:47 AM
Even if you could modify this page, (which you can't), you should never modify this kind of platform wide core features.
Help others to find a correct solution by marking the appropriate response as accepted solution and helpful.