Hi,
Here I am posting two snaps from my change request. The first one shows info message about risk and impact and you can see the priority is 3 based on risk and impact. After I refresh the page, see the second image, the impact seems to have increased and priority as well. Can anyone help me find how this is happening? There is no db operation like Save or Update. There is no info message shown after refresh. When this change could have happened? It is known that RiskImpact calculator script should run on any DB operation and that would show an info message. How can refresh trigger this change?
1) 1st image after form save.
2) second image after refresh
Any help could be precious. Thanks in advance.
Hi @Kevin Paul
In both the images I notice a change in the Impact, hence your priority is changed.
In 1st image Risk = High, Impact=Minimal, Priority=Minor, looks like you took some risk assessment and hence display message appears.
In 2nd image Risk = High, Impact=Moderate, Priority=Moderate, though risk assessment was taken it did not change to what is should as per the risk assessment message, reason could be the configurations settings done.
You may check your Risk Conditions under change and see if any configurations/scripts are written.
Hope this helps you.
