Attachment icon disappearing after error throwed

Saranya K
Tera Contributor

Hi all,

 

Attachment is mandatory while moving CTASK to close state , before updating the record attachment icon is there 

 

SaranyaK_0-1749023161785.png

 

After updating the record without  attachment error will throw and attachment symbol is getting disappeared. 

SaranyaK_1-1749023756278.png

 

i want to show attachment icon after form aborted also.

 

Thanks

 

 

10 REPLIES 10

sergiu_panaite
ServiceNow Employee
ServiceNow Employee

If you reload the form after the abort wouldn't the attachment icon be displayed?

@sergiu_panaite 

After  refreshing the form attachment icon is displayed but it should visible without refresh because user not aware after refresh only the attachment icon will be visible

Arun_Manoj
Mega Sage

Hi @Saranya K ,

 

Please check any BR running for the attachmnet , use script tracer while attach the document. It will help to identify the BR,

 

thanks

Arun

Hi @arumn1

 

I only wrote BR to validate attachment is there or not if not then it will throw along attachment icon also diapering i want to throw only error attachment icon should be present