Attachment in inbound email does not get attached to the scoped app record

[Binglin Huang]

Working on a scoped app atm. Trying to add attachment to a record by replying the notification with attachments. The inbound email is added to the correct record, but the attachments are not.

 This reply should have an attachment but it is not added to the record. Below are some locations I checked. Running out of ideas. Any suggestion is appreciated.

Email log has no error:

Attachment table shows it is attached to sys_email (??!) where it should be the scoped table

Recieved email shows the attachment is recieved 

[Voona Rohila]

Hi Binglin Huang

You should use below logic in your inbound action to copy the attachments from sys_email table to your table.

syntax:

GlideSysAttachment.copy('sourcetable','sys_id','destinationtable','sys_id');

example:

GlideSysAttachment.copy('sys_email', sys_email.sys_id, 'incident', incident.sys_id);

https://developer.servicenow.com/dev.do#!/reference/api/quebec/server/r_SGSA-copy_S_S_S_S

https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/script/useful-scripts/reference/r...

[Binglin Huang]

Thanks for the response. I would expect the OOTB functionto do this for me rather than I need to create my own inbound action. Is that not the case?

[jabaya]

i tried this but dont work unfortunately
i tried using it with curent.insert and current.update().

im trying to get the attachments from the email to be attached to the incident that will be created.

this is the expected output (please see screenshot below)

this is what i have in the inbound actions.(please see attachemnt

[Binglin Huang]

What I mean is, adding the replied email contents and attachments to the activity log of the matching record should be an platform wide function regardless scoped or global. Unless my understanding is wrong.

It works well for incident, but I am not sure if it is because there is a secret inbound email action defined for this table. I could not find anything that contains attachment codes in OOTB inbound actions.

From the behaviour I can see SN is alredy doing it - have the replied email content added to the activity log. But why are attachment left out? Is that a supposed to work feature but did not work as defect? or there is some thing stopping it from working where I need to configure?