Attachment in inbound email does not get attached to the scoped app record

Binglin Huang · ‎02-23-2022

Working on a scoped app atm. Trying to add attachment to a record by replying the notification with attachments. The inbound email is added to the correct record, but the attachments are not.

This reply should have an attachment but it is not added to the record. Below are some locations I checked. Running out of ideas. Any suggestion is appreciated.

Email log has no error:

Attachment table shows it is attached to sys_email (??!) where it should be the scoped table

Recieved email shows the attachment is recieved

Binglin Huang · ‎03-15-2022

Ok, I gave up. I finally got around this by creating an inbound action in the global app. The workaround only adds one more update set to promote on top of the scoped app to another instance. I think it is not bad giving that it works.

I was trying to find out if there is a way to made it work in scoped app, but seems it is "as designed" in SN. I was chasing a ghost..

View solution in original post

Harini Dhanapal · ‎01-08-2024

I'm Facing the same issue. Have you got the solution for this? Please do share if you got. Thanks in advance.

jabaya · ‎02-01-2024

Hello just saw this today. i end up using flow for this one.

Harini Dhanapal · ‎02-04-2024

Thanks Jabaya! Will check into it.