Attachment is not receiving in email Inbox after exporting from list view

[Reddymahesh]

Hi, When user is exporting records from list view of a table via mail it option they are not receiving any attachment in the Inbox. As a  admin I tried to reproduce the issue but I'm able to see attachment when email is received . Can you help what needs to be done here as others not getting attachments in their emails when exported from list view via mail it option.

 

[sushantmalsure]

Hi @Reddymahesh 

I remember having same issue and it was happening because of size limitation .

You can increase the value of system property glide.email.outbound.max_total_attachment_size_bytes. However, if using the ServiceNow mail infrastructure to send these emails there is a hard limit of 25 MB ( total size of the email, including body and all attachments ) that can not be changed. You can use your own email infrastructure if you need to send attachments larger than 25 MB.

Refer to : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0726968

[Reddymahesh]

@sushantmalsure  the thing is I'm receiving attachment in email but others are not getting an attachment in their emails. I believe its not about size since I'm getting it.

[sushantmalsure]

Yeah I too faced it being admin user I was able to get the data in attachment but other users were not.

Also columns included when you / users are exporting the data also plays important role to define the size of the data set.

Worth checking the columns you are exporting vs what user is trying to export as columns and also access to specific columns might be restricted (field level ACLs) for users and not to your admin user can also be cause.

These are all the pointers I can give , for me 1st option was the solution.

But I would say raise the ServiceNow HI ticket while you try these pointers, and I hope you will get the solution to this .

[Reddymahesh]

@sushantmalsure  Thanks for the reply .Yes HI ticket opened and waiting for their inputs