Attachment is not removed from activity stream

[Prem Sai Chatak]

An agent has attached 2 attachments on to a case by mistake. We removed those attachments from the case but they are still showing up in the activity stream.

I know that we will not be able to find the record in sys_attachment table once an attachment is removed from the case. Is there anyway that we can remove these images from the activity stream as well. Thanks in advance.

[Harshal Aditya]

Hi @Prem Sai Chatak ,

Hope you are doing well.

Please refer below KB link

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0965671

Please mark this response as correct or helpful if it assisted you with your question.

Regards,
Harshal

[marclindsay]

does this mean by design you cannot remove the document from the Activities section of a record?