Attachment is not removed from activity stream

Prem Sai Chatak
Tera Contributor

An agent has attached 2 attachments on to a case by mistake. We removed those attachments from the case but they are still showing up in the activity stream.

 

PremSaiChatak_0-1683823909156.png

 

I know that we will not be able to find the record in sys_attachment table once an attachment is removed from the case. Is there anyway that we can remove these images from the activity stream as well. Thanks in advance.

1 REPLY 1

Harshal Aditya
Mega Sage
Mega Sage

Hi @Prem Sai Chatak ,

 

Hope you are doing well.

 

Please refer below KB link

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0965671

 

Please mark this response as correct or helpful if it assisted you with your question.

Regards,
Harshal