Attachment on RITM to be emailed.

Jon M3 · ‎11-29-2022

Im trying to send an attachment that will be mandatory on a RITM via an email notification of some sort. I need the whole file and not jst a link to the file. I see a lot of posts around GlideSysAttachment.copy but so far nothing thas shows ALL the steps. A little help? Or is there a better way?

GlideSysAttachment.copy

Saurav11 · ‎11-30-2022

Hello,

To trigger the notification there are two ways:-

1) You use the conditions directly on the notification without an event:-

Something like below:-

2) OR you can use a event to trigger the notification using any script. BR is generally used in such cases.

Please check the different ways of triggering email:-

https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/notification/task/t_Crea...

Please mark my answer as correct based on Impact.

View solution in original post

Saurav11 · ‎11-29-2022

Hello,

You can use include attachment option on the notification itself:-

The below article covers different ways of sending attachment in email notification in detail:-

https://www.servicenow.com/community/now-platform-articles/adding-physical-attachment-to-notificatio....

Please mark my answer as correct based on Impact.

Jon M3 · ‎11-29-2022

Using the first solution- which Event and Table are you monitoring?

Saurav11 · ‎11-29-2022

Using event are you passing the record correctly?

Jon M3 · ‎11-29-2022

I guess that is the problem - which record should I be sending?