Attachment paperclip icon disappeared

[Shiry]

Hi

I have a new table extends the software table, when i open the form the attachment paperclip icon appear for seconds and then disappeared, i want to show it.

I added ACLs for create, write, read and delete on the sys_attachment table but it still disappear and then i added an onLoad client script to enable it but still it appear for few seconds and disappear !

Any ideas

Thanks

[Harsh Vardhan]

Can you check the attribute no_attachment has set on the collection field on your table.

[Shiry]

I don't have this attribute available in the attributes list

[Harsh Vardhan]

seems like ACL issue. can you try to deactivate all the ACL and validate if the issue still exist ?

[Shiry]

Does anyone know if adding attachment needs an ITIL role or not ?

[Harshinya1]

You can configure which role can upload attachments. 

https://docs.servicenow.com/bundle/london-platform-administration/page/administer/form-administratio...