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01-05-2026 10:39 PM
Hi i want to display the message as soon as possible whenever an attachment is attached to the case and the combine size of attachments exceed 18mb then i want to show the error message immediately is this possible?
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01-08-2026 05:21 AM
Small change in my Script & it worked fine for me
-> I added size bytes for the current file also, I forgot it earlier
(function executeRule(current, previous /*null when async*/ ) {
// Define your limit in bytes (e.g., 10MB)
var maxSize = 18 * 1024 * 1024; // 18 MB
var totalSize = 0;
var gr = new GlideRecord("sys_attachment");
gr.addQuery("table_sys_id", current.table_sys_id);
gr.query();
while (gr.next()) {
totalSize = totalSize + parseInt(gr.size_bytes);
}
totalSize = totalSize + parseInt(current.size_bytes);
if (totalSize > maxSize) {
gs.addErrorMessage('Total Attachment size exceeds the limit of 18 MB.'); // User-friendly message
current.setAbortAction(true); // Prevents the attachment from being saved
}
})(current, previous);
Output: I tried to add 3rd file and it exceeded 18MB and error message thrown and file not added
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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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01-08-2026 04:46 AM
Hello @Raze00 ,
If this response helps you then mark it as helpful and accept as solution.
Regards,
Aditya,
Technical Consultant
