Attachment thumbnail in activity log

[petterbj_rgmo]

Hi all,

On incident task we are showing attachments in the activity log. Normally, when a user has uploaded an attachment, he is supposed to be able to preview this in the activity log. For some reason, this does not work in our instance. Instead it looks like this:

When I am clicking the thumbnail, I get this image;

Again, If i click the thumbnail when standing in this window I am redirected to a url that looks like this:

https://instance_name/*sys_id*.iix

What is this IIX request? Can someone explain this?

Best regards,

Petter

[sergiu_panaite]

IIX is the extension we append to images. Are you sure you don't have any ACLs not allowing you to read? Are you able to see the image in the redirected URL?

[petterbj_rgmo]

Hello,

Yes, we have some ACL's running on sys_attachment table. I am able to download the attachment, and also preview it. I can also access it by navigating via URL using table name & sys id of the attachment. Should i debug security while trying to access the attachment?

[sergiu_panaite]

Yes, enable debug all security and lets see if you get an ACL issue.

[Chuck Tomasi]

Go to the sys_attachment table and verify the attachment is actually there. It may be a business rule or something (not OOB) is jumping in and deleting the record or preventing it from getting saved in the sys_attachment table at all.

Take a look at the table name and table sys ID columns. The table name is your table (e.g. incident) and table sys ID field is which record it should be attached to (so don't forget to make a note of what incident you are having issues with.)