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‎01-18-2022 07:19 AM
When I use this attachment variable type and submit the request the attachment is showing on the work notes field not on the RITM,
the use case is we need to copy the attachment which is attached to the RITM and copy it to a Data source, when I use the below script it is not copying the attachment but when searching in the attachment table, I can see the attachment for that data source
GlideSysAttachment.copy('sc_req_item', current.sys_id, 'sys_data_source', 'b52ea7861be001d0a283ca22604bcbc6');
Solved! Go to Solution.
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‎01-18-2022 07:23 AM
I had shared solution for this 1 year ago
Disable ZZ_YY prefix from attachment when added through record producer
User adds file to attachment variable and that gets copied to target record of record producer; you enhance for RITM
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎01-18-2022 07:23 AM
I had shared solution for this 1 year ago
Disable ZZ_YY prefix from attachment when added through record producer
User adds file to attachment variable and that gets copied to target record of record producer; you enhance for RITM
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader