Attachments

[Khozema Attar1]

Hello Experts,

We are performing a third-party incident Integration, we need to send attachments to the third party while we create a new incident via business rule only.

we have written a business rule which has 2 fields: FileName & FileType through which we need to send the attachments to the third-party.

Can anyone help on how to send the attachments to the third-party through the below business rule.

Thanks in advance

Khozema Attar

[Saroj Patel · Accepted solution]

I am able to send attachment but after download that attachment that file(png) is not opening and differ in size

[Saroj Patel]

Hi Ankur

How to send multiple attachment. this is for single attachment right

[saloniahuja]

Thanks.

[lSurya 24]

Hello Attar,

Below link might be useful:

ServiceNow Share

Thanks,

Surya Amara

PS: Hit like, Helpful or Correct depending on the impact of the response

[Khozema Attar1]

Hi Surya,

I was able to send attachments to third party .

But, as we are using SOAP for the integration ,attachments of size greater than 5MB are not transmitted.

So, Is there a way I can call REST API's POST method in my existing business rule to send attachments.

Find the Screenshot of the BR:

Thanks & Regards

Khozema