Attachments

[shivaadapa]

Hi All,

In the OOB create incident inbound action there is no any attachments related code but if i send any mail with attachments those are attaching to the incident record. 
while i am trying with my custom inbound action email attachments are not attaching. is there any properties or plugins i need to add to attach attachments through email.

[Shubham26]

Hi @shivaadapa 

Usually, attachment gets attach to target record automatically, not require any configuration or changes in any property. if you're doing current.insert/current.update already in your inbound action to create/update a task attachment should attach on target task.

In your case, it may happen there are more than one inbound action active (oob and custom). You can deactivate oob inbound action and only keep active custom inbound action to create incident.

Please try this way.

Please like or mark correct/Helpful based on the impact of the response.

Thank You.

Regards,

Shubham Gupta

[Amit Pandey]

Hi @shivaadapa 

Ideally it should attach the attachments automatically. Can you share your inbound action script to check if any customization is causing this issue.

Regards,

Amit