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Attchment link opening with URL .iix format

Simona6
Tera Contributor

 I am using below link in template for linking attachment. This attachment store pdf file

<strong><a title="https://xxxx.service-now.com/sys_attachment.do?sys_id=fc9d9d3f47f44e50c5fbd5dc416d437d" href="https://xxxxx.service-now.com/sys_attachment.do?sys_id=fc9d9d3f47f44e50c5fbd5dc416d437d" target="_blank" rel="noopener">kick off Sheet</a></strong>

 

link is create in downloaded file from this template but link is redirecting to https://xxxxxx.service-now.com/fc9d9d3f47f44e50c5fbd5dc416d437d.iix

 

it should redirect to 'https://xxxx.service-now.com/sys_attachment.do?sys_id=fc9d9d3f47f44e50c5fbd5dc416d437d'

 

Any help how can this fixed

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