Auto-Approve Manager Approval if No Response Within 5 Days

[anil05]

Hi Community,

I'm developing a catalog item where, after submission, the request goes to the user's manager for approval. If the manager does not respond within 5 days, the approval should be auto-approved and the request should move to the next level of approval.

I have already implemented the first and second-level approvals, but I'm stuck on the auto-approval requirement based on the timeframe.

Could anyone suggest the best way to design this workflow in ServiceNow? Any guidance or examples would be greatly appreciated.

Thanks in advance!

[Ankur Bawiskar]

@anil05 

in flow when you use "Ask for Approval" flow action you can set Due Date and give it 5 days after creation of approval record

So once that date reached and if it's still requested it will auto approve

-> use flow variable to add 5 days to the approval creation date and then use that in Due Date

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[anil05]

Thank you Ankur for the suggestion.
I’ll try this approach using the Due Date in the Ask for Approval action. Appreciate your help!