Auto assign Major Incident when State is aceepted

[VijayKummamuru]

I Have created this BR (Global scope)

Error - Assignment group is not changing receiving below error both in SOW and Native UI 

@itsm @major incident @harditsingh @Ankur Bawiskar 

[KKM]

Hi Vijay,

Please check the user is added to IM workgroup or not, if not, then add that user to the IM group by Impersonate from Admin role.

Kindly mark it as "Accepted Solution"/"helpful", as it resolves your query. Please press like button for the resolution provided.

With Regards,
Krishna Kumar M - Talk with AIT3ch
LinkedIn: https://www.linkedin.com/in/mkrishnak4/
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[Dr Atul G- LNG]

Hi @VijayKummamuru 

You are trying to assign ( by BR) the MI to a user is who is not part of group.

[Shivalika]

Hello @VijayKummamuru 

It's because the Assigned to is already populated and then you are trying to change the assignment group. So, it's throwing the error that assigned is not member of assignment group. 

Just add another step before changing rhe assignment group that is to clear the assigned to. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway,

Regards,

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwN

eEISQCY

[Shivalika]

Hello @VijayKummamuru 

Please confirm if you checked my answer. Kindly mark my answer as helpful and accept solution if it helped you in anyway, so that it can move from unsolved bucket to solved bucket. 

Regards, 

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeE