auto assign to assignment group

pramn
Tera Guru

Team , 

we have created couple of Record producers , those record producers mapped to the Portal , 

when end user fill the form and submit it , it should AutoMap to the assignment group, how do i do that, is there any script required ?

or give me the process to implement it .

Many thanks 

2 REPLIES 2

Prince Arora
Tera Sage
Tera Sage

@pramn 

 

Can you follow this URL 

 

If my answer solved your issue, please mark my answer as  Correct & 👍Helpful based on the Impact.

Rahul Talreja
Mega Sage
Mega Sage

@pramn , I you want to assign the assignment group only for the request created through portal, you can either hard code it or you can make changes to your record producer.
If you want it for all the records created, use Before Insert Business rule.

Please mark my response correct/helpful as applicable!
Thanks and Regards,
Rahul