auto assign to assignment group
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08-07-2023 11:18 PM
Team ,
we have created couple of Record producers , those record producers mapped to the Portal ,
when end user fill the form and submit it , it should AutoMap to the assignment group, how do i do that, is there any script required ?
or give me the process to implement it .
Many thanks
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08-07-2023 11:22 PM
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08-07-2023 11:23 PM
@pramn , I you want to assign the assignment group only for the request created through portal, you can either hard code it or you can make changes to your record producer.
If you want it for all the records created, use Before Insert Business rule.
Thanks and Regards,
Rahul