Auto assigning ticket to particular group based on email subject line.

[Community Alums]

Hi ,

we have configured to auto create ticket based on email subject line through inbound action.

Now our requirement is like base on subject line auto created request should assign to particular group.

could some help us how to achieve this.

regards,

roopa

[Community Alums]

Yes Tarleen , it worked... changed type as new for testing ...thank u

[tarleen]

Hi Roopa,

if your issue was resolved, could you please mark my answer as correct.

Thank you in advance.

[Community Alums]

current.assignment_group = 'sys_id';

[nayanawadhiya1]

sys_id is 32 bit string value so where is the value??

[Community Alums]

i have given that value.. while posting i just removed it and gave sys_id.. i have given in instance properly