Auto assignment of incident to groups based on keywords mentioned in short description.

[Ankita Kapoor1]

I have a requirement where incident must b auto assigned to the group based on the keywords mentioned in the description. Kindly assist

[Ankita Kapoor1]

Yes Anup.. If a user selects Hardware as a category and types Hard/ Harware in short description, it will auto assign to HArdware assignment group.

[Ankita Kapoor1]

I create a BR with below mentioned code but its not working :

if(current.task.short_description.toLowerCase().indexOf('software') >=0){
current.assignment_group = "f8ae13d86fcfd100934ecccc5d3ee45a";
}