Auto assignment of incident to groups based on keywords mentioned in short description.
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‎04-10-2018 04:07 AM
I have a requirement where incident must b auto assigned to the group based on the keywords mentioned in the description. Kindly assist
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Best Practices
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Scripting and Coding
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‎04-17-2018 07:12 AM
I create a BR with below mentioned code but its not working :
if(current.task.short_description.toLowerCase().indexOf('software') >=0){
current.assignment_group = "f8ae13d86fcfd100934ecccc5d3ee45a";
}