Auto-cancel service request

[grosch]

In the workflow of a service catalog request I've added an approval step.   I've been asked to have the request automatically cancel itself if the approval step is not completed within X days of time.   How would I implement that?

I would *prefer* not to have a daily scheduled job that checks, but rather have it all inside the workflow itself if possible.

[Mihir Mohanta · Accepted solution]

Hi Scott,

You need to add a timer activity.Send output of a activity to both approval and timer at a time.After the timer activity add a if activity that will check the approval activity is completed or not.If it is not completed then set value to cancel request.

Please mark it as Helpful/Correct according to its impact,

Thanks,

Mihir

[dianemiro]

Hello Mihir,

May I know what will be the ifScript to check if the approval activity is completed or not? Thanks.

Best Regards,

Diane Miro