Auto close change

[Allison3]

I'm wanting to set up changes to auto close after 24 hours just like incidents close after they are resolved for 24 hours. When a change state is set to verified I want it to auto close after 24 hours.

I set up a business rule just like the incident autoclose but it doesn't appear to be working.

[Mike Allen · Accepted solution]

I think there is a scheduled job you will have to copy:

[Allison3]

I just created this for changes. Now I wait and see if runs. Thanks, I didn't realize this ran in the background.

[Jon Barnes]

you also need a scheduled job to run in the background to do this.   look at the scheduled job called "Autoclose incidents" and you could make a copy of that one and start from there. (System Scheduler > Scheduled Jobs)

[SnowDEV2]

instead of creating Business rule try creating scheduled job scripts.

system defination--> sheduled jobs