Auto close change

Allison3 · ‎07-20-2015

I'm wanting to set up changes to auto close after 24 hours just like incidents close after they are resolved for 24 hours. When a change state is set to verified I want it to auto close after 24 hours.

I set up a business rule just like the incident autoclose but it doesn't appear to be working.

Mike Allen · ‎07-20-2015

I think there is a scheduled job you will have to copy:

View solution in original post

Jon Barnes · ‎07-20-2015

yes I agree. not really sure why the incident one is built as a BR either to be honest.

Allison3 · ‎07-20-2015

Do you have an example of what this would look like? I just copied the incident one for now. I don't have much knowledge on scheduled job scripts.

Mike Allen · ‎07-20-2015

You could use the same script in a scheduled job and just set when the job runs, etc. from there.