Auto-close of incidents not working

[ceraulo]

Hello!

In our client's instance, the 'incident autoclose' BR is OOB. The 'com.snc.incident.autoclose.basedon.resolved_at' System Property is set to false.

We have an issue where some incidents are not autoclosed automatically. Any idea of what is the cause?

Thanks!

[Aman Kumar S · Accepted solution]

Hey,

Please refer to below SN support article to check if overlaps with your issue

Incident autoclose isn't working for several incidents

Feel free to mark correct, If I answered your query.

Will be helpful for future visitors looking for similar questions 🙂

[Aman Kumar S]

Hey @ceraulo 

Didn't hear back on this.

Is your issue resolved? If yes, feel free to mark helpful/correct, so it will be helpful for others looking for similar query.

[ceraulo]

The fix to the issue is similar to the shared article. The incidents not auto-closing are those with mandatory fields not populated. Thanks.