auto close ritm

[Sarabjeet1]

Hi,

I need to set a rule for auto closing RITMs after 3 days of resolving. Below is the BR i am using. Please let me know why is it not working.

(function executeRule(current, previous /*null when async*/) {

autoCloseRequest();

function autoCloseRequest() {

    var ps = gs.getProperty('glide.ui.autoclose.time'); // property value set to 3

    var pn = parseInt(ps);

    var queryTime = new GlideDateTime();

    queryTime.addDaysUTC(-pn);

    if (pn > 0) {

        var gr = new GlideRecord('sc_req_item');

        gr.addQuery('state', '10');

        gr.addQuery('sys_updated_on', '<', queryTime);

        gr.addQuery('u_coh', 'false');

        while (gr.next()) {

            gr.state = '50';

            gr.comments = 'Request ditutup otomatis setelah ' + pn + ' hari dari tiket diselesaikan.';

            gr.active = false;

            gr.update();

        }

    }

}

})(current, previous);

[Anil Lande]

Hi,

Have you created a schedule job to run daily?

Check the configurations for incident auto close functionality.

Update your script as given below:

function autoCloseRequest() {
    var ps = gs.getProperty('glide.ui.autoclose.time'); // property value set to 3
    var pn = parseInt(ps);
    var queryTime = new GlideDateTime();
    queryTime.addDaysUTC(-pn);

    if (pn > 0) {
        var gr = new GlideRecord('sc_req_item');
        gr.addQuery('state', '10');
        gr.addQuery('sys_updated_on', '<', queryTime);
        gr.addQuery('u_coh', 'false');
gr.query();   // this line was missing
        while (gr.next()) {
            gr.state = '50';
            gr.comments = 'Request ditutup otomatis setelah ' + pn + ' hari dari tiket diselesaikan.';
            gr.active = false;
            gr.update();
        }
    }
}

})(current, previous);

[Sarabjeet1]

Hi Anil,

Thanks for your response. I edited the code as given by you but it's still not working.

[Anil Lande · Accepted solution]

Hi,

Have you created the schedule job to trigger your script?

Like below:

Navigate to sys_trigger table list and search for Autoclose Incident job.

replace name of your BR in the Job Context.

[Sarabjeet1]

Hi Anil,

Thanks for the help. I was not creating scheduled job correctly.