Auto closure of a case record after 7 business days from the date of resolved using scheduled jobs

nikhitha24
Tera Guru

‎11-16-2023 12:29 AM

Hi All,

 

I'm trying to auto close my case records after 7 business days from the date of resolved using schedule jobs.

 

Can you help me how i can achieve this.

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8 REPLIES 8

Jaspal Singh
Mega Patron
Mega Patron

‎11-16-2023 12:34 AM

Hi Nikhitha,

 You can follow thread and also link.

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nikhitha24
Tera Guru

‎11-16-2023 12:41 AM

@Jaspal Singh , i have went through the link you have shared, they are updating the property, but in my case i don't want to modify any properties

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to nikhitha24

‎11-16-2023 02:39 AM

HI @nikhitha24 

 

Is any reason not want to update property? It is OOTB and good practice to use.

 

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Luxo Nadappan
Tera Guru
In response to nikhitha24

‎11-16-2023 02:50 AM

Hi ,

 

As @Jaspal Singh  pointed the the script uses system property and since you also want custom solution, so you can still use the solution provided by @jaspal.

All you need is to create another system property of same kind in your instance  and update the it in the scheduled job.

 

Regards,

Luxo

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