Auto create a known error article when problem is moved from resolved to closed

[June Anderson]

Devs

Can I possibly configure the problem form to automatically create a known error when the problem is moved from resolved to closed. 

I did also like to bring over the values in the problem record to the Known Error when it is created 

Thank you 

[Aman Kumar S]

Hi @June Anderson ,

You can write up after Update BR, with condition

State changes to Closed

State changes from Resolved

and in script you can refer to Business rule "Problem Create Knowledge" which is more or less similar to what you are looking for, just update the correct sys_id of the Known error knowledge base.