How to stop automatic Problem creation after rejecting Major incident candidate

[LEELAVENKAK]

Hi All,

In our instance, a problem record is being created automatically both when a Major incident candidate is resolved and when it is rejected.

Our requirement is:

• Continue automatic Problem creation when the Major incident is resolved.
• Stop automatic Problem creation when the Major incident is rejected.

Could you please suggest how to tweak the OOB Playbook "Major Incident Process" conditions or actions to achieve this?

Also, is there any dependency on the priorities for the execution of this playbook?

Thanks in advance!

[G Ponsekar]

Hi @LEELAVENKAK ,

Can you check this thread: https://www.servicenow.com/community/virtual-agent-forum/when-major-incident-state-is-set-to-rejecte...

If I could help you with your Query then, please hit the Thumb Icon and mark as Correct !!

Thanks, GP