Auto-create time card not working (com.snc.time_card.autocreate)

[ctrusty]

This must be a bug or a misunderstanding of how the system property is defined:
[quote]com.snc.time_card.autocreate -- Auto-create a user's time card when they update a task[/quote]

Reading that definition, I would expect a time card record to be created (if one doesn't exist) for the task that a user would have updated. This simply doesn't work on a client's instance and a demo instance (installed plugin currently in demo10 and tested there as well). The only way the record gets created is if the following is also turned on:
[quote]com.snc.time_card.time_worked -- Auto-fill a user's time card with time from their 'Time worked' entries[/quote]

Shouldn't the functionality of auto-creating the time card be independent of the 2nd property to fill that record with the time worked field from that task? I'm looking for the ability to auto-create timecards for all tasks that an ITIL user would have worked on but not have the 2nd option turned on. Users would be entering their own time for these tasks and I wouldn't want the time to be overwritten the next time they make an update to the task.

FYI, yes, the property com.snc.time_card.autocreate is turned on in the time card properties.

[troyp]

Cary,

My impression is that they are dependent features. You need the time_worked option, then the auto time_card feature.

I've enabled both. Now when I have an incident or incident task record open the timer is counting. If I save the record, then a time_worked record is created and so is a time card.

What I can not figure out is how to add time to a timecard for a day in the past? Like everyone remembers to log all of their time. How do you keep the automated time card and still let people go back to enter their time for the past week?

I don't see how to do it without modifying their core table structure and scripts around time_worked.

-Troy

[psiek]

Hi,

We got the same issue.
Before berlin update, our users were able to fill their time worked and then click save, and time card were created.
Know, they got to start counter, stop counter, fill their time and then save.

com.snc.time_card.autocreate and com.snc.time_card.time_worked are on.

Is there a workaround for this ?