Auto-generated number not being generated in production instance

Robert Hames
Giga Expert

‎04-26-2022 11:18 AM

I have an application that has about 20 tables, and when I created the tables I told it to create an auto-number field with a unique prefix for each table.

It works fine in my development instance, and also in our user acceptance instance. It is not working in our production instance. When they create a new record and the form shows up, the number is blank.

The tables have the auto-number field, it is working fine in development and user acceptance, but not in production. This is happening on every table.

Anyone have any ideas why this might be happening?

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3 REPLIES 3

Aman Kumar S
Kilo Patron

‎04-26-2022 11:23 AM

Did you check the table in prod, if has th needed configuration?
Best Regards
Aman Kumar
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Aman Kumar S
Kilo Patron
In response to Aman Kumar S

‎04-26-2022 11:25 AM

Refer to this HI article https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0827578
Best Regards
Aman Kumar
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Sukraj Raikhraj
Kilo Sage

‎04-26-2022 11:23 AM

https://docs.servicenow.com/bundle/sandiego-platform-administration/page/administer/field-administration/task/t_AutoNumberingRecordsInATable.html

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